Data deletion and account closure
You can ask Afrisol Technologies to review, correct or delete personal information and to close your account.
Make a request
Use a support ticket from your client area, or email info@afrisoltech.co.ke from the address associated with your account. Tell us which account and information your request concerns. Do not send passwords, authentication codes or payment-card details.
Confirm authority and protect shared accounts
We verify identity and authority before disclosing or deleting information. A company account may have several authorized users; a request from one user does not automatically close the company account or delete another user's information.
Review records and active services
Account closure, service cancellation and personal-data deletion are separate requests. We explain any effect on active services, domain registrations, invoices and access before making an irreversible change. Export any information you need before closure.
Retention and third-party services
Some information may need to be retained for applicable legal, accounting, security or dispute purposes. We explain relevant exceptions. Provider-held records and backups follow their applicable retention and deletion processes; we do not promise immediate deletion from every backup or external provider.
Follow-up
We track your request through support and communicate the outcome or the information needed to complete it. Read the Privacy Policy and your service agreement for the wider processing context.