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Workload, capacity, traffic, protection and support
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Microsoft 365 versus Google Workspace
Web hosting / Cloud Compute / Managed Cloud
Control, shared versus virtual resources and management
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Included allowances, capacity limits, accepted extras and budget
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Virtual isolation, dedicated tenancy and physical hardware
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Patching, monitoring, backups, incidents and customer responsibilities
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Ownership, operations, data location, updates and exit
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Allocation, downstream customers, delegation, settlement and agreements
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